Prestigious ISO 9000 Accreditation for CCM
Sept 2007
Close Credit Management (CCM) are pleased to announce that they have been assessed and approved at their first attempt to gain the prestigious ISO 9001:2000 accreditation for process improvement.
Since February this year, Close Credit Management has been preparing for the award granted on behalf of Lloyds Register for Quality Assurance (LRQA) and although CCM have always prided themselves on their high professional standards, gaining this official recognition is an outstanding reflection on the commitment and professionalism of the whole company and demonstrates CCM’s ability to provide best-in-class services to all its clients.
The designated LRQA team initially audited CCM for Stage One of the certification process in June, which was successfully completed and the certification was granted after LRQA’s intensive final three day audit which they carried out towards the end of last month (August 2007).
Dr Steve Farrar who led the project on behalf of CCM states “To obtain this prestigious certificate for quality management, all of CCM’s processes in both the Field and Collections had to be meticulously mapped and procedures drawn up”.
Continuous Improvement Programme Manager, Leah Cunnane who was in charge of co-ordinating the project comments “now that we have achieved the ISO status, we are continuing to identify areas where improvements can be made to our systems and processes, as well as improving relationships with our clients, through the roll-out of Six Sigma across the business”.
Steve Baker, Chief Executive finishes; “It has taken the commitment, dedication and determination of every single employee to achieve this accreditation and it is only through their hard work and unwavering support to the project that we have successfully completed it. I am so proud of everyone’s efforts and it is through our ability to work so well together that we can continue to provide the quality services we do”.
The ISO 9001:2000 focuses upon process improvements and the measurement of customer satisfaction, aligning itself with CCM’s ongoing plans to develop its customer development policies and roll-out Six Sigma methodologies.